- We work very hard to make sure our customers are happy. However, because our awards and gifts are permanently engraved or marked, All sales are final. No Returns.
- Once the proof picture has been approved, the customer is responsible for the payment of the order.
- The customer is also responsible for all spelling so please make sure to check the proof picture carefully for spelling and placement.
- With the exception of name tags and a few other small items, the minimum order is $50.00. This means that the total amount of all your items must equal $50.00 including your rush fee if you have one.
- In regard to customer supplied products, Savannah Engraving will use reasonable care in the handling of the customer's merchandise. However, in the event of any error or damage to the customer's merchandise, the customer understands and agrees that NO REFUND or payment will be made to replace the customers product. Some of these errors may include, but not be limited to misplaced letters, abbreviations, punctuation, scratches, cracks, dents or other mistakes. The customer also agrees that certain glass, crystal, metals or material could flake, chip, or scratch and that Savannah Engraving will not be responsible for these defects or their cause. The customer also understands that letter size, style and placement of the engraving will be at the sole discretion of Savannah Engraving
Order Process
Step One: You tell us what you want. This is where you can either fill out an estimate form or email us and let us know what product you would like, how many, and the date that you need them. If you need your order rushed (within 3 business days) then you can ask at this time how much your rush fee and/or setup fee would be. You can also call at this time if you have any questions. 912-484-8771 If you would like an estimate for larger orders, send us an email at [email protected] or fill out an estimate form and we will be happy to email an estimate back to you. If you have graphics, you will need to email them at this time for an accurate estimate. We do have a minimum order of $50.00.
Step Two: You email us all important information. After you decide on your product(s) and have committed to the order via email, you will need to email us any text and/or pictures that you would like to include on your awards. Please make sure to include all information and graphics the first time so that you won't be charged for extra proofs.
Step Three: Proof Process. We take the information that you give us and email you proofs. Some items do not qualify for the proof process to include most medals and small trophies. The proof process takes 24 hours for each set of proofs requested. You the customer are responsible for all spelling submitted in any emails sent to us so please check your spelling. Also, please make sure to submit all your information at one time. This will help to avoid any extra proof fees. After you receive the first set of proofs, simply send us an email back with the word APPROVED and we will produce your order. If needed, at this point, you may send one email with a set of changes to your proof or set of proofs without being charged and we will re-email you the updated changes within 24 hours. If changes still need to be made after the first change, you will be charged $10.00 for each proof set.
Step Four: Production. Unless we tell you differently or it is stated in a quote, your order will take up to one week to finish before we ship it out or it is ready for pickup.
Step Five: Shipping or Local Pickup. When your order is ready we will ship it out usually via UPS Ground or USPS Priority mail. Local pickup is reserved for larger orders and is by appointment only. If you would like to pick up your order locally, you will need to email or call us and set up a pickup time. Grace periods for pickup times are 15 minutes max. After that you will need to re-schedule.
Step Two: You email us all important information. After you decide on your product(s) and have committed to the order via email, you will need to email us any text and/or pictures that you would like to include on your awards. Please make sure to include all information and graphics the first time so that you won't be charged for extra proofs.
Step Three: Proof Process. We take the information that you give us and email you proofs. Some items do not qualify for the proof process to include most medals and small trophies. The proof process takes 24 hours for each set of proofs requested. You the customer are responsible for all spelling submitted in any emails sent to us so please check your spelling. Also, please make sure to submit all your information at one time. This will help to avoid any extra proof fees. After you receive the first set of proofs, simply send us an email back with the word APPROVED and we will produce your order. If needed, at this point, you may send one email with a set of changes to your proof or set of proofs without being charged and we will re-email you the updated changes within 24 hours. If changes still need to be made after the first change, you will be charged $10.00 for each proof set.
Step Four: Production. Unless we tell you differently or it is stated in a quote, your order will take up to one week to finish before we ship it out or it is ready for pickup.
Step Five: Shipping or Local Pickup. When your order is ready we will ship it out usually via UPS Ground or USPS Priority mail. Local pickup is reserved for larger orders and is by appointment only. If you would like to pick up your order locally, you will need to email or call us and set up a pickup time. Grace periods for pickup times are 15 minutes max. After that you will need to re-schedule.
